SUPPORT

*WE ARE NOT RESPONSIBLE FOR “DIY” INSTALLS,  ALL WORK NEEDS TO BE PREFORMED BY A PROFESSIONAL”

Terms & Conditions 

If you are Ordering products from us, you are agreeing to the TERMS below. All orders can only be placed only VIA ( online, social media and email )

Cancelling Your Order: If you would like to cancel an order after it has been placed, please note. If you cancelled the order before it leaves our location you will be given a full refund. If the order has left our location, you have to wait for the order to be shipped to you, then you the buyer is RESPONSIBLE for paying for the return shipping. Once we receive the package we will inspect the order and then we will issue the refund minus the shipping cost. Depending on the Product there could be a restocking fee.

 

Damaged Items from shipping: If you received your item and it is damaged from shipping or the product is defected. Please take as many picture of the box and product, send us the photos to "carbonhaus@outlook.com". We will figure out a solution for both parties as soon as we receive your package . 

 

Defective Products: All products REQUIRE professional installation. Some adjustments might be necessary. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. 

 

Installation: All products REQUIRE professional installation. Buyer understands that some products may require modifications for correct fitment. Minor adjustments may be necessary as part of the normal installation process. All carbon fibre products will not sustain heavy force or weight, for they could be cracked by such force or weight. CARBONHAUS has made an effort to make sure all its aftermarket products to fit the original factory vehicles as closely as possible. However, some occasional prepping may be necessary for an ideal fit. The buyer needs to perform these steps to his/her satisfaction before installation. If the buyer wishes to paint the products, he or she must pre-fit the parts to the vehicle before painting to ensure proper fit. There are absolutely NO returns on painted products. 

 

Carbon Fibre Disclaimer: Depending on the complexity of the products intricate design, hand laid carbon fiber parts may have minor shifts in the weave.